FAQS

ABOUT SAMPLE AND DESIGN

1.What is the lead time to make samples?

It’s around 3-7 working days.

2.How to charge for samples?

1-3pcs sample with exist fabric is free of charge.

3.Can you operate SMS samples?

Yes,for sure.We are familiar with the operation of SMS samples and we woud like to be happy to make new development together with you.

4.Can I order samples with my own design & logo?

Surely you can. We can make it according to your specific requirement like labels or logo etc.We have own design team and we can share you more inspirations. 

5.Can you do ODM? Do you have design team and recommend the new designs to clients?

Yes, we have our Design team, and we could recommend new designs to you every week. Meanwhile, every year, we could share with you the fashion trend for modern workwear and outdoor leisure garment, which is helpful for you to make new development. 

6.How do you make a new design?

We attend professional exhibitions and integrate the fashion trend for modern workwear and outdoor leisure garment. We make market research every season. And we cooperate with the Fashion Research Institute in Europe. Then we make our own design for clients.

7.How to get a valuable sample only based on a rough idea?

Our designers can make a sketch as your idea. Or we can offer the workable suggestion as per your budget or other request. After the sketch is confirmed, we will source the fabric and accessories to make the sample.

ABOUT ORDER AND PRODUCTS

1.What is the delivery time?

It’s around 30-70 days after order confirmation.  

2.Where is your departure port?

Mainly from Tianjin(xingang) by sea, and Beijing by air, as our factory is near by Tianjin and Beijing. But also we deliver goods from Qingdao, Shanghai or other port if necessary.

3.What is the MOQ?

For garment,the moq. is 500-800pcs/color, 1000pcs-1600pcs/style.

For rainwear,the moq.is 2000pcs-5000pcs/color depends on different material.

4.How do you control the quality?

A: We only choose top branded fabric and accessories suppliers.

B. Fabric and accessories are all according to OEKO-TEX 100, or requested test report.

B: Standard factory with BSCI audit.

C: Strict test for fabric and ready made garment sample before production. Random test during production.  

D: Quality inspection by professional QC team during whole production process.

E. Fitting sample, PP sample, shipment sample for clients’ confirmation. 

5.Which certification do you have for fabric?

OEKO-TEX 100, REACH, ENISO20471, EN343, Global Recycled Standard or other special industry certification.

6.What brand zipper do you use for workwear or outdoor wear?

Zipper is one of the most important accessories for workwear and outdoor wear. The quality of zipper affects the life span of clothing. So for different workwear and outdoor wear, we should choose zippers in different types and brands.

For example, we use waterproof zipper for rainwear, outdoor functional clothing, or workwear which may be used in bad weather. So the jacket or pants will be totally waterproof. But if the zipper will be covered by flap, then no need waterproof zipper. As for waterproof zipper, we suggest TPU material, which is more durable and can afford more lower temperature in winter. For other clothing without waterproof request, we can use nylon, plastic or metal zipper.

Of course, we will also consider the cost. For high end workwear and outdoor wear, clients may nominate YKK brand, which we can get the YKK hangtag to increasing the commercial value. If no request from client, to ensure the quality, we will use SAB, SBS, YCC or other reliable brand zipper. For other more considerations about zipper, please contact us. Thank you!

7.How about the shipping? And how long it will take?

 We can deliver goods by sea, by air, by train or by express as customer request. Sea shipment is the most common and economic way for bulk goods. It will take around 30-45 days to American or European basic ports. Air shipment is very expensive but fast which will take 3-7 days. Train shipment is a flexible choice for 22 destination countries including Russia, Poland, Germany, France, Spain etc. Train shipment to Europe is around 15 days and cost is between sea shipment and air shipment. Express is most fast and convenient way, if goods is small volume. So we can choose the most suitable shipping way according to delivery time, goods volume and budget ect.   

8.How do you deal with customer’s complaint?

Totally GREENLAND takes extreme care and strict QC standard in ensuring our goods are of the stable high quality. However, if for any reason you find a defect or fault with our products, please don’t hesitate to contact our salesman with the data and photos to show the defect goods. We will check it out clearly, and give you reasonable compensation, repair or remake the defect goods in fast way.

One case here to share with you. In 2007, when softshell is still a brand new fabric, we got an order of 8000pcs softshell jackets from an Italian client. During quality control, we took 5 pcs jackets randomly from production line and wash them for 1 hour by 3 times as normal process. Unfortunately we found there was some little part separation of the fabric after washing. It’s a defect of fabric. But if you don’t wash it, you will not find it. Means we may send out goods and get payment from client. But we had no doubt and told client this fact at once. Then we rebooked all the fabric and remade the whole order. Yes, it’s big loss for us. But we kept our quality standard and reputation for client. Now 14 years passed, we still cooperate with this client very well. As the client manager said ”GREENLAND is not the cheapest one, but the most reliable one.” Thanks for our partner’s trust.

“Be responsible for clients, be a reliable partner.” is our never changed principle during these 17 years. Let’s work together for a bright future.

ABOUT COMPANY AND FACTORY

1.Where is GREENLAND Located?

Our company is located in Shijiazhuang City, Hebei Province, near by Beijing and Tianjin port. Only 1 hour and 10 minutes from Beijing and 1 hour 45 minutes from Tianjin by express train. There are also direct flights from Shanghai, Guangzhou and other cities everyday.  

2.Are you manufacturer or trader?

We are manufacturer and trader. We own one garment factory, also cooperate with other 20 factories. So we can integrate all these resources and approach most competitive cost and flexible delivery time.

3.Which certification do you have for factory?

BSCI, WRAP, MERLIN, COSTCO, DISNEY, etc.    

4.Which exhibition do you attend?

Canton Fair.  Guangzhou, China.  Apr.- May, Oct.,-Nov.

A+A.  Dusseldorf, Germany.  Oct.- Nov.

ISPO.  Munich, Germany.  Jan.- Feb.

MAGIC SHOW.  Las Vegas, USA.  Aug.

SAWO.  Poznan, Poland.  Apr.  

5.Does your company have show room?

Yes, we have show room in company. And you can also browse our products in www.greenlandsh.com. 

6.What is your advantage or added value?

Greenland is different with other suppliers mainly from following 6 key points. 

A. Strict quality control.

B. Frequent new designs and trend info.     

C. Fast and free samples.

D. Unique solution for customized budget

E. Special QTY. size & pattern service.

F. Warehouse storage service.